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VHI SwiftCare Clinics will reject 3.6mio people

VHI SwiftCare Clinics will reject 3.6mio people

2.12 million or 46 per cent of the population in Ireland have private health insurance and of these 2.12 mio, approx. 1.1 mio are members of the first and originally state-created health insurance VHI. That leaves more than 3.6mio that are NOT VHI members.

In 2005 the VHI opened so called VHI SwiftCare clinics in Dundrum, Swords and Cork, SwiftCare Clinics are walk-in, urgent care clinics that provide treatment and advice for patients with minor injuries and illnesses. Access to professionals with no significant waiting times was extremely attractive to many in need of urgent medical help and therefore these clinics have been used by lots of people, despite their relatively expensive price (VHI members got a discount, others had to pay full price).

But from 01 September things will change for 3.6mio people: Access to QUICK professional care (for a price) will be closed to all non-VHI members. People that are not a member of the VHI will be rejected by the VHI Swiftcare clinics.

The VHI is fully within their rights to restrict access if they think it makes sense. The Swiftcare Clinics is a commercial operation and they seem to think that VHI members get a bad services in the clinics because non-members clog up the system.

But at the same time, everybody has to decide if that is the level of care they expect their health service provider to show. Keeping in mind that nobody ever got anything for free but at least even people that were not VHI members could (for a price) get a good level of service in the past and not anymore in the future.

www.thejournal.ie/vhi-healthcare-customers-swiftcare-clinic-3445536-Jun2017/

Irish Life – How to screw your customers!

Irish Life – How to screw your customers!

Have you seen the big Irish Life posters everywhere in town that promise free Multi-Trip Travel Insurance? Sounds interesting, right? Well, I was an Aviva health insurance customer and when Irish Life took over the Aviva health insurance business I became an Irish Life health insurance customer. I wasn’t asked, that just happened, but I could have changed it afterwards if I had wanted to.

My renewal was in October and the price that they quoted me for the renewal was EUR 5 more per month than before, but I think I am on a good plan, so I stayed with them.

When I saw that Irish Life health insurance customers will get Free Travel Insurance, that sounded really good and I was impressed by the company’s care for me. ;-) But then I checked it out and found a different picture.

Yes, there is free Travel insurance, but ONLY for people that renew or move to Irish Life in January or February. If you are already a customer and if your renewal date is by coincidence outside of the time frame of January+February, then suddenly Irish Life is not in the slightest interested in giving you a free Travel Insurance. Not even for half the time or for a quarter of the time. No, you are told to f*** off with your wish to be rewarded in the same way for being with the company as the people that renews in Jan or Feb.

I find it shocking that companies do stuff like that! Why? Well, what do you think I (and probably many others) feel now? I had a good feeling about Irish Life when I heard about and saw the MANY posters of the free travel insurance. The company really went up a few notches in my judgement. But imagine how I feel now after finding out that I am not worthy of getting this bonus because my renewal date is 80 days outside the bracket? My opinion about Irish Life didn’t just drop to where it was before, but it went FAR below my previous opinion and consequently I am now determined to look for another insurer as soon as my renewal date comes up. If a company has customers, they always should reward loyalty at least as highly as new business and in this case, they should find SOME sort of an arrangement for all customers independent from your renewal date.

Stupid move, Irish Life!

 
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