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Ryanair does hate you!

Ryanair does hate you!

It must be hate for its customers, there is no other way I could explain the constant messing around with the rules for baggage. I can’t even keep up with it anymore and to keep it that way, I have to admit that I am going out of my way to avoid flying with Ryanair. Oddly, I like Ryanair – or at least what it had wanted to and did achieve. Without Ryanair we would still pay super high ticket prices for highly inefficient airlines. Ryanair got others to tighten their ship (or plane) to get more efficient and to reduce the profit margins. Thank you, Ryanair!

But now they are changing the baggage rules again and it is ALWAYS getting worse for their customers. We never wanted to bring a huge suitcase on board, we would all prefer to check in our luggage, but Ryanair forced us to re-think. They thought that it would reduce cost for them because baggage handling at the airport is expensive. But people continually increased their bags (despite the bag size checker at the gate) to bring on board and that delayed planes.

Then the told us that Priority customers can still bring their 10kg bag on board, but the rest had to hand it over at the boarding gate (initially they wanted you to check it hand luggage at check in – the contradiction! – , but that was changed) and only a Laptop-sized bag was allowed on board. But the handed over hand-luggage that was to be carried in the hold of the plane was not charged extra.

Now the new change is that UNLESS you pay for priority boarding you will now have to pay for your hand luggage as well. Ryanair claims that they are making this change because planes are getting delayed because people bring too much hand luggage. This is TOTAL nonsense. Since there was a definite 10kg limit for ONE bag only, they can’t bring more than 10kg in one bag. So NO the planes are not delayed because of too much hand luggage. And the ONLY reason why we bring lots of hand luggage anyway is because Ryanair pushed us in the direction of the check-in-luggage-free flight.

You really could get the impression that Ryanair hates their employees (especially pilots and flight attendants) and even more so, they seem to hate us so much that they even lie to us. :-O

Is this a business or a joke? Ryanair will cancel up to 50 flights a day for six weeks!

Is this a business or a joke? Ryanair will cancel up to 50 flights a day for six weeks!

The “This is Odd!” section of the Dublin Event Guide (for Free Events) is a place where I highlight a whole variety of odd things that happen around us. Usually (but not always) there is some connection with Ireland, considering that the 24,000 subscribers, 21,000 web app users and 30,000 website visitors are mainly Irish, living in Ireland or have a close connection with Ireland. I also prefer to vary the topics across all aspects of our lives and it is very rare that the same small areas will be covered two weeks in a row.

This is, however, an exception and for the second week it is Ryanair that wins in the “odd” competition. You seriously have to wonder if they are running a business or if this is a – very profitable – joke when you find out what they now are up to.

We are used to their total disrespect for customers when it comes to seat allocations and baggage charge changes and refund policies and to be honest, we endure a LOT under the excuse-umbrella that without Ryanair we would pay hell of a lot more for air travel and that after all they are a commercial company whose job it is to maximise the revenue.

Until now, though, we thought that they know what they are doing and that they might be – in our eyes – mean spirited and customer friendly, but that we at least can rely on their professionalism when it comes to their core business, which is bringing people from A to B safely and reliably.

But on Friday it emerged that Ryanair will cancel up to 50 (!!) flights per day for the next six weeks!! Maybe you think 50 is not a lot, considering that they undertake 2500 flights per day and a Ryanair spokesman quickly already pointed out that only 2% of flights are affected. But I don’t care how many percent of flights are affected if I am the one beings stranded. On Friday (15 Sept) 82 flights were cancelled and on Saturday (16 Sept) a total of 80 flights will be affected. That is a LOT!

What happens if this one little flight is the feeder flight that brings you to an airport from which you plan to take a flight to South America? You miss that and your whole holiday is gone! – Or what if that little flight was the ONE flight that will bring you to your weekend away in Spain? It’s not good enough that you can fly a day later if you only had planned a weekend away.

And even worse! Ryanair didn’t even have the decency to explain why 82 flights were cancelled until Friday evening!

And the reason? Holidays!! They don’t care in the slightest about your plans because they have to accommodate Ryanair staff holidays. And why was that not anticipated? Because Ryanair changed – without any need or emergency – the holiday year from April to March to a new January to December system. Knowing how inflexible they are with all their rules when it comes to check-in and luggage, you can bet that they are the worst when it comes to holiday flexibility with their own staff.

So in the end Ryanair created this mess themselves and we as customers have to suffer for it.

You really wonder if they are running a business or if this is all a joke to them?

Ryanair is upsetting customers again: Now hand luggage will cost money

Ryanair is upsetting customers again: Now hand luggage will cost money

We all know that we need Ryanair because without them, Aer Lingus and others would immediately increase their prices. (Mind you, Ryanair prices are not low anymore either, but still lower than Aer Lingus or BA ever would have liked to go.) But at the same time Ryanair ALWAYS ensures that we HATE their guts as well by constantly pushing and moving was once usual practices.

Ryanair started with the intent to get checked in luggage reduced as much as possible. Checked in luggage was charged separately where before it was included. Then they increased the prices for it. Then they lowered the weight from 20kg to 15kg and now all will change again! We were told that we should ONLY bring hand luggage and that we won’t pay for that. We did what we were told! BUT as human beings do, we tried to push the limits.

New much smaller dimensions were specified, but only sometimes enforced. The weight limit of 10kg was introduced but usually not checked and so passengers started bringing bigger and bigger and heavier and heavier bags on board. So much that there was no room in the overhead bins anymore and Ryanair was forced to take the rolly cases that were within the limits but still used a LOT of room from people at the plane.

Now ALL will change again!

For all flights from 01 November, you are only allowed to bring a handbag or Laptop bag on board (up to 5kg; 35cm x 20cm x 20cm). What was formerly the cabin bag now will have to dropped at the bag drop at the check-in counter (NOT at the boarding gate or at the plane anymore). So this achieves EXACTLY the opposite of what Ryanair tried in the past. Now more or less EVERY passenger will have check in luggage again! As long as it is not more than 10kg you will not have to pay for it. Not YET!!! I guarantee that in a few months there will be a new charge introduced. I will eat my (virtual) hat if that won’t happen!

The advantage for them of having less check in luggage is gone, but the advantage for passengers to get out of the airport faster if they only have hand luggage is also gone. BUT you are still allowed to bring your former hand luggage of 10kg IF you pay for Priority Boarding! The Irish Independent claims that this will cost EUR 5 per flight, but we have seen in recent months that that price can easily go to a high multiple of EUR 5 if seat selection is included and the selectable seats went into the higher priced category.

The checked baggage charge will drop from EUR 35 to EUR 25 and the checked luggage max weight is increased from 15kg to 20kg but again I am convinced that this is only a temporary measure and the price will very soon go up again and the weight down. Ryanair uses these tricks to tell us that we allegedly will pay less just to take it back again soon after.

How will they do all this? Wait for it! They will issue colour coded boarding passes! WHAT? Yes, that would possibly require that you don’t print your own boarding pass anymore because not everyone has a colour printer at home. OR your self-printed boarding pass will be replaced by the colour coded one at the baggage drop?

In the end it is just a way to force people to buy Priority Boarding. It seems that the cruel procedure of forcing people that have booked together on seats that are intentionally not next to each other didn’t achieve the increased buying of Priority Boarding that was expected.

Ohh and another thing changed underhand it seems: In the past you could print your return boarding pass up to a week before your return trip. Now this is not possible anymore. But it can only be printed 3 days or so before the return. That means that you can’t print both before leaving if your trip is more than 3 days long. Because while on holidays you don’t have access to a printer, this meant that people HAD to buy Priority Boarding for the return trip because THEN you are allowed to print the boarding pass already days earlier. Devious! But wait, you say, I use the Ryanair app and then I don’t need to print anything at all. You are smart! But wait for it: My predication is that VERY soon that will change and you will either have to pay to use the app or the boarding pass/check in option will be removed from the app or limited.

Ryanair want you to pay more and more and more. And because they are a commercial organisation I get that even if I definitely dislike it. But the temporary customer friendliness that Ryanair adopted about 2 or 3 years ago is DEFINITELY gone for good. They are UNFORTUNATELY now too successful to care.

The Irish Independent outlined the rules in an FAQ here.


Ryanair – Nice is over!

Ryanair – Nice is over!

A few years ago, Ryanair realised (with some surprise!) that being nice and customer friendly has positive effect on their business. But it seems this realisation came to an end.

Last week I flew on a Ryanair flight and Something substantial has been changed: In the past, two or more people checking in together were usually put next to each other EVEN if they didn’t pay the EUR 4 for seat reservation.

Now, Ryanair will intentionally place people apart!! If you travel on a short flight with a friend or your partner, this might be a little annoying and certainly will leave NO warm feeling towards Ryanair, but you will survive. But if you travel with kids, it is now extremely likely that you will be separated from your kids during the flight.

A German journalist asked Ryanair for a statement and they CLAIMED that nothing had changed, but on the flight the journalist was on 3 couples were separated and I flew last week ans despite being No 54 to check in (so there were plenty of seats still available) Ryanair assigned seats in different rows.

Back to their old customer unfriendly behaviour just to make a relatively small amount of money? Typical Ryanair!

Odd behaviour of Ryanair passengers? Are they all beginners?

Odd behaviour of Ryanair passengers? Are they all beginners?

I haven’t used Ryanair for a while. Not because I have a problem with the company, but because they decided to stop flying to where I would like to go in Germany, so I had to go back using Aer Lingus. But this week I flew to Italy and Rome Ciampino was the most suitable airport to fly to. Ryanair flies there and the prices were ok, so we were in business.

Last time I flew with Ryanair they didn’t have any seat allocation yet, but it was a first come, first served approach when you get into the plane. That has changed now and you get seats allocated or (for a surcharge) can select them yourself. The consequence of this is that EVERY single person entering that plane knows exactly that there is a seat waiting for them and they know exactly where this seat is.

So can anybody explain the scenario in this picture to me? Why do approximately 150 people jump up from their seat as if someone has put needles under their backside as soon as boarding of this plane is even hinted?

Everybody has a seat assigned, so what do you gain by standing there for 10 minutes before the hinted boarding actually starts? Why do people still jump up as if it was a first come, first served seat allocation?

Is it just the space for the hand luggage that gets them to be mad impatient? We got on board as one of the last ones and there was still space for hand luggage.

Human beings are the most irrational species it seems! ;-)

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