It must be hate for its customers, there is no other way I could explain the constant messing around with the rules for baggage. I can’t even keep up with it anymore and to keep it that way, I have to admit that I am going out of my way to avoid flying with Ryanair. Oddly, I like Ryanair – or at least what it had wanted to and did achieve. Without Ryanair we would still pay super high ticket prices for highly inefficient airlines. Ryanair got others to tighten their ship (or plane) to get more efficient and to reduce the profit margins. Thank you, Ryanair!
But now they are changing the baggage rules again and it is ALWAYS getting worse for their customers. We never wanted to bring a huge suitcase on board, we would all prefer to check in our luggage, but Ryanair forced us to re-think. They thought that it would reduce cost for them because baggage handling at the airport is expensive. But people continually increased their bags (despite the bag size checker at the gate) to bring on board and that delayed planes.
Then the told us that Priority customers can still bring their 10kg bag on board, but the rest had to hand it over at the boarding gate (initially they wanted you to check it hand luggage at check in – the contradiction! – , but that was changed) and only a Laptop-sized bag was allowed on board. But the handed over hand-luggage that was to be carried in the hold of the plane was not charged extra.
Now the new change is that UNLESS you pay for priority boarding you will now have to pay for your hand luggage as well. Ryanair claims that they are making this change because planes are getting delayed because people bring too much hand luggage. This is TOTAL nonsense. Since there was a definite 10kg limit for ONE bag only, they can’t bring more than 10kg in one bag. So NO the planes are not delayed because of too much hand luggage. And the ONLY reason why we bring lots of hand luggage anyway is because Ryanair pushed us in the direction of the check-in-luggage-free flight.
You really could get the impression that Ryanair hates their employees (especially pilots and flight attendants) and even more so, they seem to hate us so much that they even lie to us. :-O